A clear path from the problem to the system your team will own

We begin with the business problem, current platform or process and the outcome you need. We review relevant access, existing documentation, dependencies and constraints with the people who know the system.

Discovery identifies what is understood, what remains uncertain and which questions need investigation before a delivery commitment.

We agree the responsibilities, deliverables, assumptions and acceptance criteria. Architecture decisions explain where functionality belongs and how systems exchange information.

The plan identifies customer and operational journeys, data ownership, exception behavior and the requirements for human approval where relevant.

Work is organized so that progress can be assessed against the agreed requirements. Questions, dependencies and changes are surfaced through the project’s communication and review process.

For supplied designs, the design owner remains responsible for creative direction. Webseek’s implementation role and the route for resolving technical constraints are agreed explicitly.

Testing follows the scope and consequences of the change. It can include functional checks, representative devices, integration scenarios, accessibility requirements, regression testing and release checks.

AI-enabled work also needs evaluation of outputs and behavior. Automated workflows need tests for exceptions, repeated inputs and partial completion.

We define environment responsibilities, release checks, decision owners and the recovery options. The release plan reflects the system’s data and trading requirements.

A successful initial check is followed by the agreed observation and issue-handling process.

Handoff can include implementation notes, editing guidance, operating instructions, known limitations and remaining decisions. Maintenance and support can provide continuity within an agreed scope.

• Technical audit or diagnostic: Investigate uncertainty and establish priorities.
• Focused implementation sprint: Deliver a bounded piece of work.
• Defined project or replatforming: Coordinate a larger implementation and its dependencies.
• Ongoing maintenance and improvement: Support a live system through planned changes.
• Reserved engineering capacity: Support an agency or team through an agreed delivery relationship.

Availability, schedules and service commitments are agreed after the scope and capacity are reviewed.

Explore services, AI and automation, agency partnerships and our work for relevant paths.