Performance & technical audits

See the experience
behind the issue.

We examine the journeys, systems and conditions behind slow or unstable commerce experiences—then show what to address first.

Discuss a technical audit

Browse

Is the experience fast, stable and easy to navigate?

Product

Do product pages load reliably and build confidence?

A customer browses home goods on a laptop.

Checkout

Are there technical barriers to purchase?

Operations

How do systems, integrations and data support the journey?

The diagnostic lens

What customers experience.

We begin with the moments where speed, reliability or recurring defects create friction.

The investigation

What teams need to understand.

We trace the issue through the storefront and its surrounding systems, using the evidence available for the agreed scope.

Where we look

A complete view, from storefront to system.

The questions determine the scope. Backend or infrastructure investigation depends on access and the issue being examined.

Storefront experience

We review the affected browsing, product and checkout journeys across representative pages and devices.

Connected systems

Where relevant, we examine integrations, request behavior and dependencies around the storefront.

Implementation & configuration

We investigate rendering, images, scripts, custom code and platform settings within the agreed access and scope.

What you receive

Clear outputs. A practical path forward.

The work turns observations into decisions your team can review and act on.

Evidence-backed findings

Each finding states the observation, the affected journey and the evidence supporting it.

Prioritized actions

A practical order for the work, considering severity, confidence, effort and dependencies.

A practical next step

A focused remediation scope or a roadmap your existing engineering team can use.

How it works

From insight to a decision.

01
Understand
Agree the symptoms, affected journeys and questions the audit must answer.
02
Investigate
Compare available real-user measurements with controlled tests and implementation evidence.
03
Prioritize
Explain what was found, its likely consequence and what should be addressed first.
04
Plan
Agree whether diagnosis, remediation or validation belongs in the next scope of work.

Common questions

Before we begin.

Can you audit an inherited store?

Yes. We can start by understanding the implementation and access available. See Commerce Engineering for wider technical ownership needs.

Does an audit include fixes?

The engagement defines whether the deliverable is diagnosis, remediation or both. This keeps the investigation and implementation responsibilities clear.

What should we provide?

Share the platform, affected URLs, examples of the issue and any measurements or recent changes. We can then identify what access is needed.

Explore Shopify, Magento and Adobe Commerce, maintenance, our work, delivery controls and the headless readiness guide if architecture change is being considered.

A clearer path forward

Let’s explore what is slowing your commerce experience.

Tell us what you are seeing. We will define the questions an audit needs to answer.